Shipping policy

Shipping Policy

We want you to enjoy a smooth and transparent shipping experience. Below you’ll find all the details about processing, delivery times, and tracking your order.

Processing Time

Orders are processed within 1–3 business days after payment is received.
Processing includes order verification, quality checks, and packaging.

Shipping Timeframes

Delivery times vary depending on your location and chosen shipping method:

  • United States: 7–14 business days

  • United Kingdom & Europe: 7–14 business days

  • Australia & New Zealand: 7–14 business days

  • Rest of the World: 10–20 business days

Please note: Shipping times are estimates and may be affected by customs delays, seasonal demand, or unexpected courier issues.

Shipping Costs

Free Shipping Worldwide

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link so you can follow your package in real time.
Tracking information may take 24–48 hours to update after dispatch.

Incorrect Address Disclaimer

Please double-check your shipping address before placing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.
If you spot a mistake, contact us immediately — we may be able to update it before your order ships.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and fees, which are not included in the item price or shipping cost.
These charges are the responsibility of the customer and vary by country.

Lost or Delayed Shipments

If your tracking shows your order as delivered but you haven’t received it:

  • Check with neighbours or your local post office.

  • If still unresolved, contact us at info@glissehealth.com so we can investigate.

If your order is significantly delayed beyond the stated delivery window, reach out and we’ll work with the carrier to resolve the issue.

Pre-Orders and Backorders

If an item is marked as pre-order or backorder, the estimated shipping date will be shown on the product page.
Orders containing such items will ship once all products are available.

Contact Us

For any shipping questions or concerns, email us at info@glissehealth.com with your order number and we’ll be happy to help.