Cancellation policy

Subscription Terms & Conditions

Last updated: 01/07/2026

1. Subscription Agreement

By purchasing a Glissé subscription, you agree to receive your selected product automatically at the delivery frequency chosen during checkout.

Your payment method will be automatically charged on each renewal date unless your subscription is cancelled before the renewal payment is processed.

By placing a subscription order, you authorise Glissé to securely store your payment details through our payment provider and automatically process future subscription payments in accordance with your selected delivery schedule.

2. Automatic Renewals

Your subscription will automatically renew at the interval selected when you placed your original order.

Renewal payments are processed automatically using the payment method provided during checkout.

It is your responsibility to ensure your payment details remain accurate and up to date before your renewal date.

3. Cancelling Your Subscription

You may cancel your subscription at any time.

If your cancellation request is received before your renewal payment has been successfully processed, your subscription will be cancelled immediately and you will not be charged for that upcoming renewal.

There is no cancellation fee, and you are free to cancel your subscription at any time before your next renewal payment.

4. Cancellation After Renewal Payment

Once your renewal payment has been successfully processed, your order is automatically generated and immediately enters our fulfilment process.

For this reason, renewal orders cannot be cancelled once payment has been successfully processed, as fulfilment begins immediately.

If you contact us after your renewal payment has been processed:

  • Your current renewal order will continue to be processed and dispatched.
  • Your subscription will then be cancelled immediately after that order.
  • You will not receive any further subscription charges.

To avoid receiving your next subscription order, cancellation requests must be made before your scheduled renewal payment is processed.

5. Refunds for Subscription Renewals

Subscription renewal payments are authorised by you when you choose a recurring subscription at checkout.

Because renewal orders are processed automatically and immediately enter fulfilment, we are unable to refund or cancel subscription renewal orders after payment has been successfully processed, except where required by applicable consumer law.

If your cancellation request is received after your renewal payment has already been processed, it will apply to all future renewals only.

6. Renewal Notifications

Where available, Glissé may send reminder emails before your upcoming renewal.

These reminders are provided as a courtesy only.

Customers remain responsible for managing their subscription and cancelling before the renewal payment is processed if they no longer wish to continue.

7. Failed Payments

If a renewal payment cannot be collected, we may automatically retry the payment using the payment method on file.

If payment cannot be successfully collected after multiple attempts, your subscription may be cancelled.

8. Updating Your Subscription

You may update your payment method, shipping address or subscription details at any time through your customer account before your next renewal payment is processed.

9. Customer Support

If you have any questions regarding your subscription, please contact our support team before your renewal date and we will be happy to assist you - glissehealth@gmail.com

Important Subscription Notice

By purchasing a Glissé subscription, you acknowledge and agree that:

  • Your subscription renews automatically until cancelled.
  • Your payment method will be charged automatically on each renewal date.
  • You may cancel your subscription at any time before your next renewal payment is processed.
  • Once a renewal payment has been successfully processed, the corresponding order cannot be cancelled because it immediately enters fulfilment.
  • Any cancellation requested after payment has been processed will apply to future renewals only.
  • Your statutory consumer rights are not affected.